Appointment Setter Application

Verbal Exercise

Please record yourself going through the script below. You are responsible for the Appointment Setter portion. You do not have to read the Lead portion. It is there to simply guide you on a realistic scenario.

You can use the following website to record yourself: vocaroo.com

Once completed, please share the link of the recording in the application form.

Script

☎️ …Ring Ring… ☎️

  1. Appointment Setter you read this

    Hi is this Adriana?

  2. Lead

    Hello - yes it is.

  3. Appointment Setter you read this

    Hey Adriana - this is 'Appointment Setter Name' calling from Canadian PoolScapes. How are you?

  4. Lead

    I'm good. I'm sorry, who is this?

  5. Appointment Setter you read this

    It's 'Appointment Setter Name' from Canadian PoolScapes. We had a call booked at this time to talk about your pool project. Does this time still work?

  6. Lead

    Ahhhh yes, now I remember!

  7. Appointment Setter you read this

    Ok Great! So Adriana, I'm just a coordinator here. The purpose of this call is to better understand your project so that I can book you in for a consultation with the right specialist. Is that ok?

  8. Lead

    Yes - that works.

  9. Appointment Setter you read this

    Perfect. So let's start here. Is your Zipcode 34102?

  10. Lead

    Correct

  11. Appointment Setter you read this

    Looks good! Can you please tell me more about your project?

  12. Lead

    I want a 30 x 15 pool with an attached SPA. I already have city permits and I want to be swimming by July 2026.

  13. Appointment Setter you read this

    Nice - that sounds like an exciting project! So assuming you're happy with our recommendation and pricing, when would you like us to start working on your project?

  14. Lead

    Yesterday!

  15. Appointment Setter you read this

    Sounds good - have you received quotes for this project?

  16. Lead

    Not yet but I plan to.

  17. Appointment Setter you read this

    Great! Can you please share your address?

  18. Lead

    Sure - it's 123 Fake Street, Los Angeles 95648

  19. Appointment Setter you read this

    To confirm, your address is 123 Fake Street, Los Angeles 95648?

  20. Lead

    That's right.

  21. Appointment Setter you read this

    Ok great. You're confirmed for next Wednesday at 11am. We appreciate the interest and look forward to meeting you next Wednesday. Have a great day!

  22. Lead

    Thanks. You too. Bye

  23. Appointment Setter you read this

    Bye

When you are done, paste your recording link into the application form.